FAQs
Physical Box Office hours, located at 223 Rep John Lewis Way N:
3 PM – 9 PM on Thursday, Friday, and Saturday
Virtual Box Office hours (Contact info@woolworththeatre.com or (615) 445-7400 for Box Office)
9 AM – 5 PM on Tuesday and Wednesday
12 PM – 9 PM on Thursday, Friday, and Saturday
Woolworth Theatre does not accept returns or exchanges. Please contact vip@woolworththeatre.com with any questions.
If you believe you have left something behind at Woolworth Theatre, please reach out to info@woolworththeatre.com.
We want everyone who joins us at Woolworth Theatre to enjoy their visit. Please treat other guests and staff respectfully.
Prohibited items include weapons, outside food and drinks, oversized bags/backpacks, laser pointers and professional cameras/recording devices.
Smoking is not permitted inside Woolworth Theatre.
All 7:00 PM Shiners performances at The Woolworth Theatre are 18+. Please be prepared to present a valid government-issued photo ID.
Shiners Nashville periodically presents family-friendly matinees that are suitable for all ages. View showtimes here: https://www.shinersnashville.com/family-friendly-show/.
Accessible seat tickets are available through the purchase process on shinersnashville.com. Email info@woolworththeatre.com for more information.
Smoking is prohibited in all areas of Woolworth Theatre, including the use of e-cigarettes and similar devices.
Professional cameras with detachable or telephoto lenses are prohibited. Flash photography is not permitted.
The Woolworth recommends Margaritaville Hotel Nashville for lodging. Margaritaville Hotel Nashville is located in the vibrant downtown neighborhood of SoBro, nestled near popular restaurants, attractions, trendy nightclubs, cocktail bars, and just steps from the Music City Convention Center and Bridgestone Arena.
Click here for a complete list of hotels in Downtown Nashville.
Woolworth Theatre wants to provide you with an evening of entertainment and fun. If you need assistance at any time, please email vip@woolworththeatre.com or seek out a Woolworth Theatre team member.
You can wear a mask if you’d like. Masks are not required, but we support your choice to wear one if it makes you more comfortable. Woolworth Theatre follows the guidance of the Nashville Metro Government and Public Health Department.
There are many paid parking garages and surface lots around Woolworth Theatre. Click here for a complete list of parking options in Downtown Nashville.